big LED display Service Process

big LED display Service Process

Pre-sale services: on-site exploration, project design

Services at the point of sale: installation and commissioning, training for use

After-sales service: free warranty, telephone back-visiting

Service content

1. Pre-sale: survey the project site, and provide the whole set of product solutions.

2. Services at the point of sale

① Installation and commissioning of the LED display

② Fabrication and installation of steel structure

③ Product training

3. After-sales

①  Free warranty: free warranty in the warranty period (except artificial damage).

② Lifetime maintenance: also provide services after the warranty period (related maintenance costs will be charged).

③ Telephone back-visiting: track the product operation situation by contacting with customers with phone, and solve customer’s problems timely.

④  Escort of specially-assigned person: if we are needed in the customer’s significant activities, we can send technical personnel to the scene to escort.

4.Complaints and feedback - tell us what you think 

We value your  feedback and complaints. They help us to stay in touch with your needs and improve our  

service. If you have been pleased with our service, let us know as it gives us the opportunity to recognise great service by our staff.

If you are dissatisfied, we recommend that you start by trying to resolve the issue with the person you have been dealing with. 

If you are still not satisfied and would like to give feedback(complaint, suggestion) about our saleman's service, , you can make a complaint to us  directly by